In case you encountered a crash with the file open dialog when loading a project, importing a DWG file etc., you can check the following suggestions to solution.


The crash may be caused by a software called “Dell Backup and Recovery” of version 1.8. On Alienware PCs the “Dell Backup and Recovery” program is renamed “Alien Respawn” and triggers the same issue.


There might be 2 suggestions to solution:


  1. Run an update of “Dell Backup and Recovery” to version 1.9: http://www.dell.com/support/home/de/de/dedhs1/Drivers/DriversDetails?driverId=GX7TX
  2. Uninstall Dell's Backup and Recovery utilities completely from your computer system.


In case the problem still exists, we wonder if you could download the tool “Autoruns for Windows v13.7” from Microsoft, run it and send us back the logfile for an analysis. The program could be downloaded by using the following link: https://technet.microsoft.com/en-us/sysinternals/bb963902